---
title: "Incidents & Downtime Chatter"
sidebarTitle: "Incidents"
description: "Answer 'is prod down?' from live Sentry, and post scheduled error digests"
icon: "triangle-alert"
---

import { SlackThread, SlackMessage, AgentLink } from "/snippets/slack-message.mdx";

## The scenario

Someone drops a vague "is prod down?" in `#eng`. Company Brain correlates it with what's actually failing right now — and a separate automation keeps a daily error digest flowing without anyone asking.

## What happens

<SlackThread channel="#eng" members={48}>
  <SlackMessage name="Alex" color="#E01E5A" time="11:03 AM">
    is prod down? a couple of customers are pinging me
  </SlackMessage>
  <SlackMessage bot hasAvatar time="11:03 AM">
    <img src="/images/company-brain/supermemory-slack-icon.png" alt="" />
    Not a full outage — **`api/search` is elevated** (42 errors in the last 15m, mostly `timeout on vectorize`). Sentry issue <AgentLink href="https://example.com">SM-2041</AgentLink>. Deploy from this morning is the likely culprit; rollback candidate is `af61880`.
  </SlackMessage>
</SlackThread>

Or, without anyone asking, a scheduled automation posts every morning:

<SlackThread channel="#eng">
  <SlackMessage bot hasAvatar time="9:00 AM">
    <img src="/images/company-brain/supermemory-slack-icon.png" alt="" />
    **Daily error digest** — 3 issues new since yesterday, 1 still spiking (`api/search` timeout). Full list in Sentry.
  </SlackMessage>
</SlackThread>

## What's really going on

The first exchange is a [chime-in](/company-brain/automations) (or an @mention — either works) that hits the **Sentry** [tool connector](/company-brain/connectors) for live error data. The second is an [automation](/company-brain/automations): a recurring prompt on a cron that posts to a channel using org-shared connections only, so it never runs as a specific person.

If the channel is private, only an admin can target it with an automation, and the bot fails closed if it can't verify visibility.

<CardGroup cols={2}>
  <Card title="Connectors" icon="plug" href="/company-brain/connectors">
    Connect Sentry (and friends) for live incident context.
  </Card>
  <Card title="Automations" icon="wand-magic-sparkles" href="/company-brain/automations">
    Schedule digests and understand chime-in.
  </Card>
</CardGroup>