From 3fea348e4e2320becf489a494965b2c38321f1f5 Mon Sep 17 00:00:00 2001 From: ishaan-jaff Date: Thu, 29 Feb 2024 11:42:19 -0800 Subject: [PATCH] (docs) enterprise update --- docs/my-website/docs/enterprise.md | 32 +++++++++++++++++++++--------- 1 file changed, 23 insertions(+), 9 deletions(-) diff --git a/docs/my-website/docs/enterprise.md b/docs/my-website/docs/enterprise.md index d530568d76c..ac88d08227d 100644 --- a/docs/my-website/docs/enterprise.md +++ b/docs/my-website/docs/enterprise.md @@ -1,15 +1,29 @@ # Enterprise - -LiteLLM offers dedicated enterprise support. - -This covers: -- **Feature Prioritization** -- **Custom Integrations** -- **Professional Support - Dedicated discord + slack** -- **Custom SLAs** +For companies that need better security, user management and professional support :::info [Talk to founders](https://calendly.com/d/4mp-gd3-k5k/litellm-1-1-onboarding-chat) -::: \ No newline at end of file +::: + +This covers: +- ✅ **Features under the [LiteLLM Commercial License](https://docs.litellm.ai/docs/proxy/enterprise):** +- ✅ **Feature Prioritization** +- ✅ **Custom Integrations** +- ✅ **Professional Support - Dedicated discord + slack** +- ✅ **Custom SLAs** +- ✅ **Secure access with Single Sign-On** + + +## Frequently Asked Questions + +### What topics does Professional support cover and what SLAs do you offer? + +Professional Support can assist with LLM/Provider integrations, deployment, upgrade management, and LLM Provider troubleshooting. We can’t solve your own infrastructure-related issues but we will guide you to fix them. + +We offer custom SLAs based on your needs and the severity of the issue. The standard SLA is 6 hours for Sev0-Sev1 severity and 24h for Sev2-Sev3 between 7am – 7pm PT (Monday through Saturday). + +### What’s the cost of the Self-Managed Enterprise edition? + +Self-Managed Enterprise deployments require our team to understand your exact needs. [Get in touch with us to learn more](https://calendly.com/d/4mp-gd3-k5k/litellm-1-1-onboarding-chat)