diff --git a/litellm/integrations/newrelic/newrelic.py b/litellm/integrations/newrelic/newrelic.py
index 01b431e6e45..79ce469e9bb 100644
--- a/litellm/integrations/newrelic/newrelic.py
+++ b/litellm/integrations/newrelic/newrelic.py
@@ -253,7 +253,10 @@ class NewRelicLogger(CustomLogger):
             litellm_params = kwargs.get("litellm_params") or {}
             metadata = litellm_params.get("metadata") or {}
             headers = metadata.get("headers") or {}
-            traceparent = headers.get("traceparent", None)
+            # Normalize header key lookup to be case-insensitive per W3C spec
+            traceparent = next(
+                (v for k, v in headers.items() if k.lower() == "traceparent"), None
+            )
 
             trace_id = None
             span_id = None
@@ -300,7 +303,7 @@ class NewRelicLogger(CustomLogger):
     def _get_vendor(self, kwargs: Dict) -> str:
         """Extract vendor/provider from kwargs."""
         litellm_params = kwargs.get("litellm_params", {}) or {}
-        return litellm_params.get("custom_llm_provider", "litellm")
+        return litellm_params.get("custom_llm_provider") or "litellm"
 
     def _get_model_names(
         self, kwargs: Dict, response_obj: ModelResponse
@@ -335,7 +338,7 @@ class NewRelicLogger(CustomLogger):
         """
         choices = response_obj.get("choices") or []
         if choices and len(choices) > 0:
-            return choices[0].get("finish_reason", "unknown")
+            return choices[0].get("finish_reason") or "unknown"
         return "unknown"
 
     def _to_epoch_ms(self, t: Any) -> float:
@@ -441,7 +444,7 @@ class NewRelicLogger(CustomLogger):
         request_messages = kwargs.get("messages") or []
         for msg in request_messages:
             message_data = {
-                "role": msg.get("role", "user"),
+                "role": msg.get("role") or "user",
                 "sequence": sequence,
                 "response.model": response_model,
                 "vendor": vendor,
@@ -465,7 +468,7 @@ class NewRelicLogger(CustomLogger):
                 message = choice.get("message", None)
                 if message:
                     message_data = {
-                        "role": message.get("role", "assistant"),
+                        "role": message.get("role") or "assistant",
                         "sequence": sequence,
                         "response.model": response_model,
                         "vendor": vendor,
diff --git a/tests/test_litellm/integrations/newrelic/test_newrelic.py b/tests/test_litellm/integrations/newrelic/test_newrelic.py
index d998855aec8..f4dbc8533b6 100644
--- a/tests/test_litellm/integrations/newrelic/test_newrelic.py
+++ b/tests/test_litellm/integrations/newrelic/test_newrelic.py
@@ -220,6 +220,16 @@ class TestGetTraceContext:
         assert trace_id is not None
         assert len(trace_id) == 32
 
+    def test_extracts_trace_id_from_mixed_case_traceparent_header(self):
+        # Callers passing headers directly may not normalise case; per W3C spec
+        # header names are case-insensitive, so "Traceparent" must work too.
+        kwargs = make_kwargs()
+        kwargs["litellm_params"]["metadata"]["headers"] = {
+            "Traceparent": "00-4bf92f3577b34da6a3ce929d0e0e4736-00f067aa0ba902b7-00"
+        }
+        trace_id, span_id = self.logger._get_trace_context(kwargs)
+        assert trace_id == "4bf92f3577b34da6a3ce929d0e0e4736"
+
 
 # ---------------------------------------------------------------------------
 # 4. _extract_message_content edge cases
@@ -414,6 +424,10 @@ class TestGetFinishReason:
     def test_returns_unknown_when_choices_missing(self):
         assert self.logger._get_finish_reason({}) == "unknown"
 
+    def test_returns_unknown_when_finish_reason_explicitly_none(self):
+        response = {"choices": [{"finish_reason": None}]}
+        assert self.logger._get_finish_reason(response) == "unknown"
+
 
 class TestToEpochMs:
     def setup_method(self):