diff --git a/docs/my-website/docs/proxy/load_balancing.md b/docs/my-website/docs/proxy/load_balancing.md
index 74b3e8a5117..507f0b6515f 100644
--- a/docs/my-website/docs/proxy/load_balancing.md
+++ b/docs/my-website/docs/proxy/load_balancing.md
@@ -324,7 +324,7 @@ model_list:
     litellm_params:
       model: azure/gpt-4-fallback
       api_key: os.environ/AZURE_API_KEY_2
-      order: 2  # 👈 Used when order=1 is unavailable
+      order: 2  # 👈 Used when order=1 fails
 
 router_settings:
   enable_pre_call_checks: true  # 👈 Required for 'order' to work
@@ -334,6 +334,42 @@ router_settings:
 The `order` parameter requires `enable_pre_call_checks: true` in `router_settings`.
 :::
 
+### How order-based fallback works
+
+When a request to an `order=1` deployment fails (connection error, 404, 429, etc.), the router automatically tries `order=2` deployments, then `order=3`, and so on. Each order level gets its own set of retries before escalating to the next.
+
+If all order levels are exhausted, the router falls through to any configured [model-level fallbacks](#fallbacks).
+
+```yaml
+model_list:
+  - model_name: gpt-4
+    litellm_params:
+      model: azure/gpt-4-primary
+      api_key: os.environ/AZURE_API_KEY
+      order: 1
+
+  - model_name: gpt-4
+    litellm_params:
+      model: azure/gpt-4-secondary
+      api_key: os.environ/AZURE_API_KEY_2
+      order: 2
+
+  - model_name: gpt-4-fallback
+    litellm_params:
+      model: openai/gpt-4
+      api_key: os.environ/OPENAI_API_KEY
+
+router_settings:
+  enable_pre_call_checks: true
+  fallbacks:
+    - gpt-4:
+        - gpt-4-fallback  # tried after all order levels fail
+```
+
+:::important
+The `order` parameter requires `enable_pre_call_checks: true` in `router_settings`.
+:::
+
 If `order=1` deployment is unavailable (e.g., rate-limited), the router falls back to `order=2` deployments.
 
 ### When You'll See Load Balancing in Action
diff --git a/docs/my-website/docs/routing.md b/docs/my-website/docs/routing.md
index 67e7f681147..09cb000ea27 100644
--- a/docs/my-website/docs/routing.md
+++ b/docs/my-website/docs/routing.md
@@ -889,7 +889,7 @@ model_list:
     litellm_params:
       model: azure/gpt-4-fallback
       api_key: os.environ/AZURE_API_KEY_2
-      order: 2  # 👈 Used when order=1 is unavailable
+      order: 2  # 👈 Tried when order=1 fails
 
 router_settings:
   enable_pre_call_checks: true  # 👈 Required for 'order' to work