2 commits

Author	SHA1	Message	Date
Claude	a42cb9bec4	feat(v2.8.0-sprint2-partial): add 4 sub-skills (capacity-planner, internal-comms, channel-economics, partnerships-architect) ... Partial Sprint 2 commit — 4 of 9 remaining sub-skills done. 5 more in-flight (knowledge-ops, procurement-optimizer, commercial-policy, rfp-responder, commercial-forecaster) will land in follow-up commit. ## New skills ### business-operations (+2) - capacity-planner — Erlang-C queueing math for ops teams (CX/Support/CS/BizOps/ IT ops/Finance ops). Pure-stdlib Erlang-C in log-space (avoids factorial overflow). 3 tools: capacity_modeler (P50/P90/P99 SLA breach + 4-tier risk band), utilization_analyzer (red-zone detection per Little's Law), hiring_sequencer (12-month quarterly plan with ramp + attrition + growth + span-of-control manager trigger). 5 industry profiles. Canon: Erlang 1909, Little 1961, Hopp & Spearman, Reinertsen, Kingman, Cleveland, ITIL, Armony. Distinct from vpe-advisor (eng-specific) and project-management (tracking). - internal-comms — ADKAR + Kotter 8-step change comms. 3 tools: comms_template_filler (ADKAR-tagged 4-artifact package), change_announcement_ builder (Kotter-labeled output with magnitude/tone validation — rejects celebratory framing on disruptive change, layoff keywords without disruptive magnitude), comms_calendar_builder (7-touchpoint sequencing with anti-pattern flags like Slack-only-for-layoff). 5 tone profiles. Canon: Hiatt (Prosci), Kotter, Bridges, Schein, McKinsey 7-S, Heath brothers, Lencioni, Edelman, Gallup, Welch & Jackson, IABC. Distinct from marketing-skill (external) and c-level-advisor/internal-narrative (strategic). ### commercial (+2) - channel-economics — Direct vs partner-led economics. 3 tools: cost_to_serve_calculator (fully-loaded CTS per deal + per $ ARR, hidden-cost flags, inconsistent-allocation warnings), channel_roi_analyzer (3-lens ROI: Cash / LTV / Marginal with diminishing-returns inflection point + verdict DOUBLE-DOWN/MAINTAIN/DEFUND/EXIT), channel_mix_optimizer (effective LTV + payback + LTV-CAC, discrete grid-search constrained optimizer, sensitivity scenarios). 5 industry profiles. Canon: Skok, BVP, Tunguz, KeyBanc, Ramanujam, McBain, OpenView, Kaplan & Cooper, Horngren, McKinsey, BCG. Distinct from partnerships-architect (structure not economics) and revenue-operations. - partnerships-architect — 5-tier partner classifier + joint GTM + revshare. 3 tools: partner_tier_classifier (REFERRAL/RESELLER/OEM/SI/STRATEGIC with hard floors per tier — STRATEGIC requires ≥5 named accounts sourced + multi-year commit + dedicated resources), joint_gtm_planner (tier×motion compatibility matrix, refuses channel_led for REFERRAL, refuses white_label outside OEM), revshare_modeler (direct vs via-partner margin, recommended band by tier × contribution depth, break-even sourced-deal count, 3-yr NPV). 5 industry profiles. Canon: Caro/HP, Chintagunta, Hessling, Forrester, IDC, Tzuo, Moore, MPN, AWS APN. Distinct from sales-engineer (tech sale) and ma-playbook (acquisition). ## Infrastructure (full Sprint 2 coverage) - 9 new slash commands (one per Sprint 2 sub-skill): /cs:capacity-plan, /cs:internal-comms, /cs:knowledge-ops, /cs:procurement, /cs:partner-tier, /cs:channel-econ, /cs:commercial-policy, /cs:rfp-respond, /cs:commercial-forecast - business-operations/.claude-plugin/plugin.json: skills array expanded to all 7 (orchestrator + 6 sub-skills) - commercial/.claude-plugin/plugin.json: skills array expanded to all 8 (orchestrator + 7 sub-skills) - Domain CLAUDE.md + README.md updated with Sprint 2 skills - .claude-plugin/marketplace.json: version 2.7.3 → 2.8.0, top-level description bumped to 328 skills across 14 domains, expanded keywords on both new plugins - Master plan updated to reflect Sprint 2 in-progress ## Hard rules per skill (Matt Pocock discipline) - Every SKILL.md ships a Forcing-question library section (5-7 cited canon-anchored questions, one-at-a-time discipline) - Every Python tool is stdlib-only (verified: argparse, json, sys, pathlib, statistics, dataclasses, enum, math, re, collections only) - Industry tuning via --profile on scoring tools - All 12 new tools pass --help + --sample (exit 0) ## Sprint 2 remaining (next commit) knowledge-ops (5W2H SOP+runbook + KB hygiene, context: fork) procurement-optimizer (UNSPSC spend categorization + supplier consolidation) commercial-policy (data-backed discount matrix + exception flow + linter) rfp-responder (Shipley structured RFP/RFI/RFQ + winrate predictor, context: fork) commercial-forecaster (4Q-weighted bookings + cohort NRR/GRR + funnel-confidence with mandatory assumption disclosure) https://claude.ai/code/session_015bBb4HzWCf5HH5QK2TGtnW	2026-05-19 03:58:32 +00:00
Claude	7947638b31	feat(v2.8.0-sprint1): add business-operations + commercial top-level domains ... Two new top-level domain folders expanding the repo from 313 → 319 production skills across 14 domains. Path-B 11-file contract per skill, stdlib-only Python tools, Matt Pocock grill-with-docs discipline baked into every SKILL.md. ## New domains - business-operations/ — internal-ops skills for BizOps leads, COO direct reports, vendor management, IT ops. Sprint 1 ships 3 skills: - business-operations-skills (orchestrator, context: fork) - process-mapper (BPMN + bottleneck + cycle-time, 4 industry profiles, Lean/TOC canon) - vendor-management (scorecard + SLA + 3rd-party risk, 4 industry profiles, Shared Assessments SIG-Lite, NIST SP 800-161, ISO/IEC 27036) - commercial/ — per-deal-and-packaging skills. Sprint 1 ships 3 skills: - commercial-skills (orchestrator, context: fork) - pricing-strategist (5-model picker, Van Westendorp PSM with OPP/IDP/PMC/PME, packaging with 7 anti-pattern detectors, Ramanujam/Skok/Tunguz canon) - deal-desk (5-dim scorer, discount approval router, 10-pattern terms redliner, never auto-approves — every verdict names the human approver) ## Chaining via context: fork Both domain orchestrators set context: fork in frontmatter so heavy ingestion (vendor catalogs, RFP docs, process transcripts) stays out of the parent session. Sub-skills opt into fork only when they ingest large artifacts (vendor-management does, pricing-strategist and deal-desk do not). ## Matt Pocock grill discipline Every Sprint 1 SKILL.md ships a "Forcing-question library" section: 5-7 questions, walked one at a time by the orchestrator (or /cs:grill-bizops, /cs:grill-commercial), each with a recommended answer + canon citation. Discipline derived from engineering/grill-me + engineering/grill-with-docs (Matt Pocock, MIT). ## Hard rules per domain - BizOps: every output is a recommendation, never an auto-decision. - Commercial: pricing outputs model+range (never a single number); deal outputs route to a named human approver (never auto-approve); forecasts surface the conversion assumption explicitly. ## Agents + commands - cs-bizops-orchestrator agent ("Where does the work spend most of its time waiting?") - cs-commercial-orchestrator agent ("What's the margin on this deal at full discount?") - 8 new slash commands: /cs:bizops, /cs:commercial, /cs:grill-bizops, /cs:grill-commercial, /cs:process-map, /cs:vendor-review, /cs:pricing-strategy, /cs:deal-review ## Verification - All 12 new Python tools (4 skills × 3 each) pass --help and --sample smoke tests, exit 0 - Stdlib-only across the board - 12 reference docs each cite ≥ 7 authoritative sources - Marketplace registry: 57 → 59 plugins ## Sprint 2 (not in this PR) - BizOps: capacity-planner, internal-comms, knowledge-ops, procurement-optimizer - Commercial: partnerships-architect, channel-economics, commercial-policy, rfp-responder, commercial-forecaster ## Files 50 new files: 6 SKILL.md (2 orchestrators + 4 leaf) + 12 Python tools + 12 references + 4 asset templates + 2 plugin.json + 2 CLAUDE.md + 2 README.md + 2 cs-* agents + 8 slash commands + 1 master plan doc + marketplace.json + root CLAUDE.md update. Master plan: documentation/implementation/bizops-commercial-expansion-plan.md https://claude.ai/code/session_015bBb4HzWCf5HH5QK2TGtnW	2026-05-19 03:36:04 +00:00