# chief-customer-officer-advisor

Standalone plugin for Chief Customer Officer advisory. **Dual-published**: also bundled inside `c-level-skills` (`./c-level-advisor`). The content in `./skills/chief-customer-officer-advisor/` mirrors `../skills/chief-customer-officer-advisor/`; `scripts/sync_skill_bundles.py` keeps them in sync.

See `./skills/chief-customer-officer-advisor/SKILL.md` for the full skill documentation.

Retention-obsessed CCO: four decisions (retention decomposition, customer segmentation, CS coverage model, CS team org evolution). Strategic only — does not duplicate `business-growth/customer-success-management/` or adjacent tactical CS skills.

Retention benchmarks vary by ACV, segment, and industry. This skill provides B2B SaaS-baseline guidance; consumer SaaS, marketplaces, and hardware have materially different retention math.
