# Brand Positioning Reference

Practical frameworks for defining, communicating, and defending your market position. Not theory — applied tools for CMOs who need to get this right.

---

## 1. Category Design Frameworks

### The Category Design Principle

Every product exists in a category — either one you define or one someone else defined. If you're not designing your category, your competitors are designing it for you, and they'll design it to exclude you.

**Category design is not renaming an existing category.** It's declaring that the existing category no longer solves the problem adequately, and that a new category — which you happen to lead — is required.

### The Three-Act Category Design Narrative

**Act 1: Name the problem**
Identify a problem that's real, growing, and underserved. Not a problem you invented — a problem your best customers articulate before they've heard your pitch.

> "Enterprise software teams are deploying faster than ever, but their security reviews still take 3 weeks — because security was built for a world where deployments happen monthly, not hourly."

**Act 2: Define the new category**
Name the category in terms of the outcome, not the feature. The category name should describe what customers achieve, not what the product does.

> "Continuous security" — not "automated security scanning" or "DevSecOps platform."

**Act 3: Position yourself as the category leader**
You can't just claim leadership — you need proof: customers, analysts, community, content, events. Leadership is built, not declared.

> "Snyk is building the continuous security category. 1.2M developers have adopted Snyk. Gartner lists us as a Cool Vendor in AppSec."

### When Category Design Works

| Condition | Explanation |
|-----------|-------------|
| Market timing | The problem is growing but the existing category is inadequate |
| CEO commitment | Category design is a 3-5 year initiative, not a marketing campaign |
| Analyst alignment | Gartner, Forrester, or G2 need to recognize your category |
| Community | Practitioners adopt the vocabulary before buyers do |
| Content moat | You publish the defining content for the category before competitors |

### Category Design Pitfalls

- **Naming the category after yourself:** "The [Your Company] Category" is not a category. It's a vanity.
- **Categories that don't solve analyst definitions:** If Gartner doesn't have a Magic Quadrant for your category, you're fighting uphill.
- **Jargon without adoption:** If your category name requires a two-paragraph explanation, it won't stick.
- **Starting a category war you can't win:** If an incumbent can copy your category name and launch in 90 days, you don't have a defensible category.

### The Lightning Strike Strategy

Category design requires concentrated, coordinated effort — not slow drip. Execute these simultaneously:

1. **Major piece of research or data** (the "State of X" report)
2. **Category-defining event** (host it, don't just attend)
3. **Analyst briefing** (educate Gartner/Forrester on the category before they define it themselves)
4. **Book or manifesto** (long-form content that becomes the category Bible)
5. **Community formation** (a Slack group, a conference, a certification that practitioners want)

Do all five within a 3-month window. This creates gravity around your category claim.

---

## 2. Messaging Architecture

### The Messaging Hierarchy

Every piece of content — from a tweet to a 60-page whitepaper — should trace back to this hierarchy. When it doesn't, you have messaging drift.

```
Level 1: Brand Promise
"[Company] [verb] [outcome] for [audience]"
→ Doesn't change. This is the north star.

Level 2: Positioning Statement (internal)
For [target customer] who [has this problem],
[Company] is the [market category] that [differentiated capability]
unlike [alternatives], [Company] [proof of differentiation].

Level 3: Value Propositions (3-4 max, one per key outcome)
Each VP: headline (5-8 words) + 2-3 sentence explanation + proof point

Level 4: Proof Points
Data, case studies, certifications, analyst recognition — evidence for each VP

Level 5: Channel Adaptations
Website copy, sales deck, ad copy, email — same hierarchy, different format
```

### Writing a Positioning Statement

The Geoffrey Moore / April Dunford format is still the best framework:

**Template:**
```
For [specific target customer]
who [has this specific, painful problem],
[Company name] is the [market category]
that [key differentiated capability].
Unlike [primary alternatives],
[Company] [proof of differentiation — something measurable or unique].
```

**Bad example (too generic):**
> For B2B companies who want to grow faster, Acme is the marketing platform that helps you get more leads. Unlike other platforms, Acme is easy to use and powerful.

**Good example (specific and falsifiable):**
> For DevOps teams in regulated industries who spend 20% of their sprint cycles on compliance reviews, Acme is the compliance automation platform that embeds regulatory checks directly into the CI/CD pipeline. Unlike manual compliance tools that create a separate review queue, Acme's policy-as-code approach reduces compliance-related cycle time by 60% without slowing deployments.

**Test your positioning statement:**
1. Can a competitor say the exact same thing? (If yes, it's not differentiated)
2. Does it describe what you do or what the customer gets? (Should be the latter)
3. Would your best customer say "yes, that's exactly my problem"? (If not, wrong ICP)
4. Is it falsifiable? (Claims you can't prove are liabilities)

### Value Proposition Development

**Structure for each VP:**

| Element | Description | Example |
|---------|-------------|---------|
| Outcome headline | What changes for the customer (5-8 words) | "Ship features 3x faster" |
| The problem | Why this matters now (1 sentence) | "Compliance reviews block 40% of releases in regulated industries" |
| Our approach | How we solve it differently (1-2 sentences) | "Policy-as-code embeds checks in the pipeline instead of adding a gate at the end" |
| Proof | Evidence this is real (1 sentence + data point) | "Customers reduce compliance cycle time by 60% in the first 90 days" |

**3-VP Architecture is the standard:**
- VP1: Core outcome (what most customers primarily buy for)
- VP2: Secondary benefit (makes the decision easier or stickier)
- VP3: Differentiator (what tips competitive decisions in your favor)

### Proof Point Hierarchy

Not all proof is equal. When you make a claim, match the strength of your proof to the importance of the claim.

| Proof Type | Strength | Best Used For |
|------------|---------|--------------|
| Third-party data (analyst report, research) | Highest | Category claims, market size |
| Customer ROI data with name | High | Value propositions |
| Customer quote with name and company | Medium-high | Specific pain points and outcomes |
| Aggregated customer data ("customers report…") | Medium | Directional claims |
| Internal testing or benchmark | Medium-low | Product capability claims |
| "Designed to…" or "built for…" | Low | Product direction only |
| "We believe…" or "we think…" | Lowest | Vision statements only |

**Proof point development process:**
1. Write the claim you want to make
2. Identify the strongest available proof
3. If proof is weak, either soften the claim or invest in getting better proof
4. Never publish a claim without knowing what happens when a skeptic asks "prove it"

---

## 3. Competitive Positioning Maps

### The Two-Axis Map

Choose two dimensions that:
1. Both matter to your target buyer
2. Create clear differentiation between you and competitors
3. You can credibly defend

**Choosing the axes:**
- Axis 1 should show a dimension where you win and most competitors cluster on the wrong side
- Axis 2 should show a dimension buyers care about deeply (ease, speed, breadth, price, compliance, etc.)

**What to avoid:**
- "Quality" vs. "Price" — too generic, every company claims the top-left
- Dimensions your competitors can match in one release cycle
- Dimensions that only your product team understands, not buyers

### Competitive Analysis Template

For each major competitor:

**Company:** _______________

| Dimension | What They Claim | What Customers Actually Experience | Gap |
|-----------|----------------|-----------------------------------|-----|
| Positioning | | | |
| Primary differentiator | | | |
| Pricing | | | |
| Ideal customer | | | |
| Weakness (win/loss data) | | | |
| What they say about you | | | |

**Sources for competitive intelligence:**
- Win/loss interviews (primary source — nothing beats this)
- G2/Capterra reviews (what customers say publicly)
- Glassdoor (tells you about internal culture and focus)
- LinkedIn job postings (what they're building next)
- Their pricing page changes (what they're competing on)
- Conference talks from their product and sales leaders

### Battlecard Format

One page per competitor. Used by sales, not marketing.

```
COMPETING AGAINST: [Competitor Name]

WHY CUSTOMERS CONSIDER THEM:
(2-3 bullets — be honest about their appeal)

OUR DIFFERENTIATION:
(2-3 bullets — factual, not marketing language)

THE LANDMINE QUESTION:
(One question that exposes their weakness. The answer should make the buyer uncomfortable choosing them.)
Example: "How long does your typical implementation take? And what's your SLA if it runs over?"

OUR PROOF POINTS IN THIS COMPARISON:
- [Customer name] switched from [competitor] after [specific reason], saw [specific result]
- [Data point that directly contradicts competitor's primary claim]

THEIR LIKELY COUNTER-MOVES:
(What will they say about us? How do we respond?)

WHEN TO WALK AWAY:
(If the prospect values X more than Y, we are not the right fit — say so)
```

---

## 4. Brand Voice Development

### What Brand Voice Is (and Isn't)

**Brand voice is NOT:**
- A list of adjectives ("we are professional, innovative, and customer-focused")
- The tone you use in formal communications
- The font and color palette (that's visual identity)

**Brand voice IS:**
- How the company sounds across every written touchpoint
- Consistent enough to be recognizable, flexible enough to be human
- Grounded in what your best customers actually value

### The Voice Attribute Framework

Define 3-4 voice attributes. For each:
1. **What it means** (in one sentence)
2. **What it sounds like** (one example)
3. **What it doesn't mean** (the common mistake that goes wrong)

**Example:**

| Attribute | Means | Sounds like | Doesn't mean |
|-----------|-------|------------|--------------|
| Direct | We say what we mean without hedging | "Your compliance review takes 3 weeks. It shouldn't." | Blunt, rude, or dismissive |
| Expert | We speak from depth, not from trend | "Here's why most security gates fail at scale, and what actually works." | Jargon-heavy or condescending |
| Honest | We acknowledge what we don't do | "We're not the best fit if you need a one-size-fits-all platform." | Self-deprecating or uncertain |
| Human | Real people write for real people | "Deploying on a Friday? Here's what we'd check first." | Casual, unprofessional |

### Voice Consistency Testing

Take a random sample of 10 recent pieces of content:
- Website homepage and pricing page
- 3 blog posts from different authors
- 5 outbound emails from sales
- 3 social posts
- 1 press release

Score each on: Does this sound like us? (1-5)

Average < 3: You have a brand voice problem. The cause is usually no documented guidelines, or guidelines that exist but aren't enforced.

### Voice in Different Contexts

The attribute stays the same. The tone adjusts.

| Context | Tone adjustment | Example of "Direct" |
|---------|----------------|---------------------|
| Homepage | Confident | "Compliance reviews don't have to slow you down." |
| Technical docs | Precise | "Set the policy threshold to 0.95 to enforce mandatory approval." |
| Error messages | Helpful | "That didn't work. Here's the most common reason why, and how to fix it." |
| Support | Empathetic | "That's frustrating. Here's what happened and what we're doing about it." |
| Sales outreach | Respectful | "Most teams in your space have this problem. Worth 20 minutes to explore?" |

---

## 5. Rebrand Decision Framework

### When Rebrands Succeed vs. Fail

**Successful rebrands:**
- Driven by a genuine strategic shift (new category, new ICP, new market)
- Have internal alignment before external launch
- Are accompanied by product and messaging changes — not just visual
- Have a 6-12 month transition plan for existing customers

**Failed rebrands:**
- Driven by internal boredom with the old brand
- Executed as a "refresh" without repositioning the value proposition
- Lack leadership conviction (executives still describe the company in the old terms)
- Launch with a new logo but same product, same messaging, same ICP

### The Rebrand Decision Matrix

Answer each question. More "yes" answers = more likely rebrand is warranted.

| Question | Yes | No |
|----------|-----|-----|
| Has our ICP changed significantly in the last 18 months? | Rebrand | Stay |
| Are we entering a new market where the current brand creates friction? | Rebrand | Stay |
| Does the brand name have negative associations in the market? | Rebrand | Stay |
| Has an acquisition changed our core identity? | Rebrand | Stay |
| Is the current brand actively hurting sales conversations? (evidence required) | Rebrand | Stay |
| Are we bored with the brand? | Stay | — |
| Did leadership change? | Stay | — |
| Are competitors rebranding? | Stay | — |

Score: 3+ "Rebrand" answers with evidence = worth a serious evaluation.

### Rebrand Risk Assessment

**Name change** is the highest-risk rebrand element. Before committing:
- Legal: trademark availability in all target markets
- SEO: 18-24 months to recover domain authority after a domain change
- Customer: existing customers need to update all integrations, contracts, documentation
- Analyst: re-education of Gartner, Forrester, G2 category definitions
- Employee: company identity shift is a culture event, not just an HR task

**Minimum viable rebrand (lower risk):**
1. New positioning and messaging (always worth doing if positioning is wrong)
2. Visual identity refresh (keep the name, update the look)
3. Tagline change (the cheapest, lowest-risk brand change)

**Full rebrand (high risk, sometimes necessary):**
1. New company name and domain
2. New visual identity
3. New positioning and messaging
4. New category narrative

### Rebrand Execution Checklist

**Pre-launch (90 days):**
- [ ] Finalize positioning before finalizing design (in that order)
- [ ] Legal trademark clearance in all target markets
- [ ] Domain secured (with redirects planned)
- [ ] Internal alignment: every leader can describe the new positioning in one sentence
- [ ] Customer comms plan (existing customers, especially enterprise, need advance notice)
- [ ] Analyst briefings scheduled (Gartner, Forrester — brief them before launch)
- [ ] PR plan finalized

**Launch (day 1):**
- [ ] Website flipped
- [ ] Social profiles updated
- [ ] Email signatures updated company-wide
- [ ] Sales deck updated
- [ ] Press release published
- [ ] Existing customers notified (email from CEO or CMO, not marketing automation)

**Post-launch (90 days):**
- [ ] SEO monitoring (watch for ranking drops on key terms)
- [ ] Win rate monitoring (did conversion change?)
- [ ] Employee feedback (are they using the new messaging correctly?)
- [ ] Partner/channel update (resellers, integrations, directories)
- [ ] Analyst follow-up (did they update their reports?)

---

## Quick Reference: Brand Positioning Diagnostic

Use this as an audit against your current positioning:

| Check | Pass | Fail |
|-------|------|------|
| Can every sales rep state the positioning in one sentence without looking it up? | ✓ | Positioning isn't working |
| Is the ICP specific enough to disqualify companies? | ✓ | ICP is too broad |
| Does the homepage lead with customer outcome, not product features? | ✓ | Copy needs rewrite |
| Can you name 3 companies you're NOT a good fit for? | ✓ | Positioning is unfocused |
| Do win/loss interviews confirm the stated differentiator? | ✓ | Differentiator is assumed, not proven |
| Is the category name used by analysts or industry media? | ✓ | Category design needed |
| Does every piece of content trace back to a VP from the hierarchy? | ✓ | Messaging drift — need guidelines |
